If you have missed a payment and have provided a date for the missed payment to be withdrawn (either through email or via the 'Pay Now' button in the app), or, if you have emailed in asking to defer a payment, you may not see that reflected right away on your dashboard in the Moves app. However, if you have received our confirmation email that your payment date has been scheduled, rest assured that your account has been updated on our end and your dashboard will show a good standing status again once the missed or deferred payment is processed.
We are working on improving this feature in the future.
If you feel you are still seeing an incorrect dashboard and are not sure why, please feel free to reach out to hello@movesfinancial.com and we'll be happy to help clarify!