If you suspect a fraudulent charge has been placed on your account, please call 1-856-326-2809 and press 2 to be connected to Visa Support for Moves and they will be able to assist you. Once you require a new card, please contact us at hello@movesfinancial.com letting us know your account has been locked or frozen, and we can begin the process of issuing a new one.
Please note that we charge a $5 fee when replacing physical Moves Cards.
Please note: Our Visa number is for dispute/card freeze-related calls only. The agent on the other end may direct you to contact Moves if your call is not dispute-related. Please ensure you contact us at hello@movesfinancial.com for any non-dispute related inquiries.