Sometimes you might see a sufficient balance in your Moves Spending Account through the Moves app, but then a transaction you try to make is ultimately declined. The reason for this may be either:
- You currently have funds on hold - Funds that are still pending from your bank or gig apps may show as an available balance in the Moves app, but require a brief hold to finish processing. You can see funds on hold by reviewing your Spending Account in the Cash tab of the Moves app. If you need any help determining if your funds are on hold, you are always welcome to email us at hello@movesfinancial, or reach out on the Live Chat during business hours.
- You currently have pending transactions - If you have made some recent transactions and your card is then being declined, it could be that the previous transactions have not finished processing (so they will not appear in your transactions list) but the funds in your account have been allocated to the transaction. If you need any help determining if you have any pending transactions, you are always welcome to email us at hello@movesfinancial, or reach out on the Live Chat during business hours.