My Moves card was eaten by the ATM, what do I do?

Oh No! We’re sorry to hear that -- but don’t worry, we can issue you a new card! Rest assured that even if a machine does not return your card, your account and money are safe. 

Please contact us at so we can begin the process of issuing you a new card. In the meantime, you can still use your virtual card located in the Moves app.

Please note that we charge a $5 fee when replacing physical Moves Cards.

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